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Find answers fast via our Knowledge Base or see below for our top 5 Frequently Asked Questions.

How do I open an account with Busey?
How do I change my address?
How do I reorder checks?
How do I stop payment on a check?
How do I sign up for Busey ebank?

Q: How do I open an account with Busey?
A: There are several methods available to open an account with Busey Bank. Please select the one that is most convenient for you.

  • Visit any Busey branch and speak with a Personal Banker.
  • Visit any Personal accounts page and click on the Apply button next to the account description that best meets your needs.  Alternatively, you can use the Open An Account link on the home page. 

Q: How do I change my address?
A: There are several methods available to change your address with Busey Bank. Please select the one that is most convenient for you.

  • Log in to Busey ebank and click on Online Forms.  Fill out the Change of Address form and click Submit to change it online.  Please allow 1-2 business days for the changes to go into effect.
  • Fill out the Change of Address form. Print the form and either drop it off at any Busey branch or mail it to the address on the form.
  • Change of Address forms are on the back of your paper bank statement. Fill it out and either drop it off at any Busey branch or mail it to the address on the statement.
  • Send us a letter. Please include your name, old and new addresses and any other information that needs to be updated and sign it. Mail the letter to Busey Bank, Attn: Data Entry, P.O. Box 17430, Urbana, IL 61803-7430.
  • Stop by any Busey branch and fill out a change of address form.

Q: How do I reorder checks?
A: You may order or reorder checks one of four ways:

  • Log in to Busey ebank and click on Check Reorder.
  • Complete the reorder form that is provided in your current box of checks. You can either mail the form or drop it off at any Busey branch.
  • Visit any Busey branch and speak with a Personal Banker.
  • Speak with an online personal banker at 1-800-672-8739 option 2.
  • Visit the Deluxe website at https://www.deluxe-check-order.com/CIMServlet?event=reorderLoginEvent

Q: How do I stop payment on a check?
A: There are several methods available to stop payment on a check. Please select the one that is most convenient for you. (Stop payment requests are in place for 6 months, and a $30 fee is assessed at the time of the request.)

  • Log in to Busey ebank and click on Account Summary and select Stop Pay from the sub-menu.Stop payment requests placed over the phone are effective for two weeks. Please send in a signed form within that time to make the request effective for six months.
  • Visit any Busey branch and speak with a personal banker.  Speak with an online personal banker at 1-800-672-8739, option 2. Stop payment requests placed over the phone are effective for two weeks. Please send in a signed form within that time to make the request effective for six months. 
  • Visit www.busey.com, click on customer service to locate a Stop Payment Form that can be completed, printed and mailed to the bank address located on the form.  

Q: How do I sign up for Busey ebank?
A: To register for Busey ebank:

  • Under Online Account Access, click on Personal 
  • Under Busey ebank, click on New User
  • Complete the registration form. Please note that incomplete forms will be declined.
  • Accept the ebank customer agreement.
  • You will either be given access to Busey ebank immediately or your registration will need to be processed.  You will receive an email confirming that we have either approved or declined your request for online banking.  When you receive the approval email, you can login to Busey ebank that same day.   If you receive a decline e-mail, please contact customer support for more information.

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