Personal QA Testing

Personal

Busey Mobile FAQs

1. Q: How do I sign up for Busey Mobile?
  A: You need to be registered on Busey ebank before you can use the Login feature of Busey Mobile. After you have received access to Busey ebank, you will use the same access codes to login to Busey Mobile at buseymobile.com. You may also download the iPhone or Android app to use Busey Mobile.
 
2. Q: Is it secure?
  A: Yes, Busey Mobile is as safe as Busey ebank if customers protect their User ID and Password like they would for Busey ebank—don’t store on the phone or on the browser. We offer enhanced security for your mobile device. You will be asked challenge questions unless you add enhanced security to your mobile device.
 
3. Q: When I login from my mobile phone, I get a message that says the website you are attempting to access is about to be optimized for your mobile device which means that your personal data may not be secure—should I continue? Is my data secure?
  A: When you access Busey Mobile, you may get that message. You are going to a mini version of our website which is not secure. However, once you login to Busey Mobile, you are on the secure site and you will answer challenge questions just like you would if you were logging into Busey ebank from a computer. You may set extra security on your mobile phone or choose to answer challenge questions. It works just like Busey ebank using SSL encryption.
 
4. Q: What can I do on buseymobile.com before I login?
  A:
  • Look up Deposit and Mortgage Rates
  • Find branches, ATMs, hours of operation, maps and driving directions
  • Get Busey contact information
 
5. Q: What can I do on buseymobile.com after I login?
  A:
  • Access account balances and transaction history
  • Make transfers between your accounts
  • Pay bills
  • Set extra security on your mobile device
 
6. Q: I locked myself out of buseymobile.com—how do I reset my password?
  A:
  • On a computer, go to Busey ebank and use the Forgot Password? link on the login page or
  • Contact Customer Support by calling during normal service hours
 
7. Q: Do I have to download anything onto my phone to use mobile banking?
  A: No, Busey Mobile is browser-based. Any phone that has access to the Internet should be able to access buseymobile.com. However, we do offer a downloadable iPhone® app and Android™ app for customers who have those mobile devices.
 
8. Q: Do I need to change my phone’s security settings in order to access Busey Mobile?
  A: No, although each phone is different and we recommend contacting your mobile phone service provider if you cannot access our site.
 
9. Q: Is the information on buseymobile.com different than busey.com?
  A: No, the information is pulled from busey.com so it is the same. 
 
10. Q: Can I change my time-out settings?
  A: No, the session time-out is set for 5 minutes and it cannot be changed.
 
11. Q: What transactions are not available on Busey Mobile that are on Busey ebank?
  A: Available on Busey ebank only:
  • Set up new businesses or individuals to receive bill payments
  • View statements or check images
  • Export transactions
  • Place stop payments
  • Make scheduled transfers
  • Set up email notifications
  • Order checks
  • Set up user options
  • FinanceWorks
  • TurboTax
  • Open new accounts

**Please note that Busey Mobile is a part of our online banking service—it is not meant to replace Busey ebank. It is a convenient method for quick access to information available on Busey ebank. We are working to make more features of Busey ebank available on Busey Mobile.
 
12. Q: Can I receive text alerts on my mobile phone?
  A: Yes, with Busey text. To learn more about Busey text, click here.

BIYC_CF_RelayForLife2011.pdf

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